- Express delivery and free returns within 30 days
1) What does Jackets X sell?
Jackets X offers outerwear for men and women, including leather jackets, bomber jackets, denim jackets, puffer jackets, varsity and letterman jackets, coats, trench coats, wool coats, long coats, and vests.
2) How do I place an order?
Choose your item, select your size, and complete checkout. You will receive an order confirmation email after payment.
3) Can I change my order after placing it?
If you need to change size or details, contact us as soon as possible. Changes depend on the order stage.
4) Can I cancel my order?
Yes. You can cancel within 24 hours for a full refund. After 24 hours, a 35% cancellation fee applies, and cancellations are not guaranteed once processing or dispatch starts.
5) Do you offer free shipping?
Yes, we offer free shipping on all orders.
6) What is your processing time?
Our standard processing time is 1–2 business days.
7) How long does delivery take?
Delivery usually takes 7–10 business days, depending on your location.
8) Do you ship worldwide?
Yes, we ship to the USA and worldwide where courier service is available.
9) Do you ship to P.O. Boxes or APO/FPO addresses?
No. We do not ship to P.O. Boxes or APO/FPO addresses.
10) How can I track my order?
Once your order ships, you can track it through the Track Order page on our website.
11) What is your return window?
You can request a return or exchange within 30 days of delivery. Requests after 30 days cannot be accepted.
12) Who pays for return shipping?
The customer is responsible for the return shipping fee.
13) Can I exchange my jacket for a different size?
Yes, exchanges are available. You will cover the return shipping cost and the reshipping cost for the replacement item.
14) Are custom or personalized items refundable?
No. Custom or personalized items are non-refundable.
15) What if I receive the wrong item or there is a defect?
Report it within 24 hours of delivery and share clear photos, so we can help quickly.
16) How do I choose the right jacket size?
Use the size chart on the product page and measure your chest and waist. If you are between sizes, choose the size that feels more comfortable for layering.
17) How should a leather jacket fit?
A leather jacket should feel snug but not tight. It should sit well at the shoulders and allow comfortable movement.
18) Should I size up for layering?
If you plan to wear a hoodie or thick layers under your jacket, sizing up can feel better.
19) Do men’s and women’s sizes fit the same?
Sizing can vary by style. Always check the size chart for the product you are buying.
20) What is a bomber jacket?
A bomber jacket is usually a waist-length style with a front zipper and ribbed cuffs and hem. It’s known for a clean, sporty look.
21) What is the difference between a varsity jacket and a letterman jacket?
They are very similar. A letterman jacket is a type of varsity jacket that often features letter patches and a classic school-style look.
22) What is a puffer jacket used for?
Puffer jackets are made for warmth and comfort in cold weather. They are popular for daily winter wear.
23) What is the difference between a long coat and a trench coat?
A long coat is about length and warmth, while a trench coat is known for a lighter, structured style and a classic smart look.
24) How do I clean a leather jacket?
For basic care, wipe with a soft damp cloth and avoid heavy water exposure. For deep cleaning, professional leather cleaning is the safest option.
25) Can I wash a varsity or letterman jacket at home?
Check the care label first. Many varsity/letterman styles need gentle spot cleaning or professional cleaning to protect materials.
26) How do I care for a puffer jacket?
Follow the care label and avoid high heat. For best results, store it properly and keep it clean with gentle care.
27) How do I remove wrinkles from a jacket?
Hang it on a proper hanger. Avoid direct high heat, and follow the care label for safe steaming or ironing instructions.
28) What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay.
29) Is my payment information safe?
Yes. Payments are processed through secure, encrypted gateways, and we do not store card details on our servers.
30) How can I contact Jackets X?
Email us anytime at info@jacketsx.com and we’ll guide you.