CONTACT US

Need help with sizing, custom jackets, order support, shipping, returns, or product questions? Our team is here to guide you.

EMAIL SUPPORT

Response within 24 business hours.

PHONE SUPPORT

Direct line for premium members.

1 (224) 5913358

BUSINESS HOURS

Eastern Standard Time (EST)

  • Mon - Fri: 9am - 8pm
  • Sat: 10am - 4pm

Send Us a Message

Choose the topic that matches your request, then share the details our team needs to help you properly. For order support, include your order number. For sizing help, include your measurements. For custom jackets, include your design idea, color, size, and reference image link if available.

FREQUENTLY ASKED Questions

What can I contact JacketsX about?
You can contact JacketsX for product questions, sizing help, custom jacket requests, bulk or team orders, existing order support, shipping questions, returns, exchanges, and payment-related questions.
How do I get sizing help before ordering?
Choose Size & Fit Help in the contact form and share your height, weight, chest, shoulder, sleeve length, usual jacket size, and fit preference. Our team will review your details and guide you.
Can I request a custom jacket through this page?
Yes. Choose Custom Jacket Request in the form and share your jacket type, material preference, color, size, quantity, design details, and reference image link if available.
What details should I include for a custom jacket?
Please include the jacket style, colors, size, material preference, patches, embroidery, names, numbers, logos, team details, and any reference image link that can help explain your idea.
Can I contact JacketsX about bulk or team jackets?
Yes. Choose Bulk / Team Jacket Request and include your team, school, club, or brand name, quantity, size breakdown, colors, logos, patches, names, numbers, and deadline.
What should I include for order support?
Please include your order number, email used at checkout, product name, and a clear message about the support you need.
Can I request a return or exchange from this page?
Yes. Choose Return Request or Exchange Request in the form and include your order number, product name, reason, product condition, and photos if needed.
Can I upload images in the contact form?
The standard Shopify contact form may not support direct file upload. You can paste a Google Drive, Dropbox, Canva, or image link in the Reference Image Link field.
Can I change my order after placing it?
You can contact us with your order number and requested update. Changes depend on the order status and production stage.
How fast will JacketsX reply?
Our support team reviews messages during business hours and replies as soon as possible. Response time may vary depending on request type and order details.