JacketsX wants every customer to undersand our return and exchange process before placing an order.
By placing an order on JacketsX, you agree to this Return and Exchange Policy.
Return and Exchange Window
Customers may request a return or exchange within 30 days of delivery.
Requests submitted after 30 days may not be accepted.
Return Eligibility
To be eligible for a return, the item must be unused, unworn except for trying on, unwashed, undamaged, and in the same condition as received.
The item should include original tags, packaging, and any included items where applicable.
JacketsX may refuse a return if the product shows signs of wear, damage, stains, odor, removed tags, or missing packaging.
Exchange Eligibility
Exchanges may be available for size, color, or eligible product issues.
To request an exchange, contact JacketsX support with your order number, product name, current size, requested size, and reason for exchange.
Exchange approval depends on product type, condition, order details, and policy eligibility.
Made-to-Order Items
JacketsX jackets are made-to-order. Because the jacket is produced after your order is placed, returns and exchanges are reviewed based on product condition, order details, and the reason for the request.
Customers should review size charts, product details, and customization instructions carefully before placing an order.
Custom and Personalized Jackets
Custom-sized, personalized, embroidered, patched, logo, name, number, team, school, club, and special design jackets may not be eligible for return or exchange unless there is an approved issue with the order.
This includes jackets made with custom measurements, custom colors, personal names, numbers, logos, patches, embroidery, or special design requests.
Non-Returnable Items
The following items may not be eligible for return:
Custom-made jackets
Personalized jackets
Used or worn items
Washed items
Items with removed tags
Items with damaged packaging
Items damaged by the customer
Final sale items, if marked
Items returned without approval
Items outside the return window
Damaged or Incorrect Items
If you receive a damaged item, wrong item, or wrong size caused by an order issue, contact JacketsX support as soon as possible.
Please include your order number, product name, a short description of the issue, and clear photos.
JacketsX will review the issue and provide the next steps.
How to Request a Return or Exchange
To request a return or exchange, contact JacketsX through our Contact Us page.
Please include:
Order number
Full name
Email used at checkout
Product name
Reason for return or exchange
Photos, if needed
Requested solution
Do not send the item back without approval. Returns sent without approval may not be accepted.
Return Shipping
Return shipping costs are the customer’s responsibility unless JacketsX confirms that the issue was caused by an error on our side.
Original shipping charges may not be refundable unless required by law or confirmed by JacketsX.
Refunds
Approved refunds are processed after the returned item is received and inspected.
Refunds are issued to the original payment method. Refund processing time may depend on your bank or payment provider.
Cancellations
Cancellation requests should be made as soon as possible after placing the order.
Because JacketsX jackets are made-to-order, cancellation may not be possible once production has started.
If production has already started, the order may continue according to the original order details.
Contact for Return and Exchange Help
For return or exchange questions, please contact JacketsX through our Contact Us page.