At JacketsX, we want you to love your jacket. Since every item from leather jackets and bomber jackets to varsity jackets, denim jackets, and shearling jackets is made-to-order, please review our return and exchange terms below.
7-Day Return Window
You may request a return or exchange within 7 days of receiving your order. To be eligible, the jacket must be unworn, unwashed, undamaged, and in its original condition with all tags and packaging intact. Requests made after the 7-day window cannot be accepted.
How to Start a Return or Exchange
Email us at contact@jacketsx.com with your order number and the reason for your return or exchange. Our support team will confirm your eligibility and walk you through the next steps, including where to send your item.
Custom and Personalized Jackets Strictly Final Sale
All custom jackets are made strictly according to the details you provide at the time of order including your chosen size, color, material, names, numbers, patches, embroidery, logos, and any other personalization. Because each custom jacket is built specifically around your own instructions and cannot be resold or reused for any other customer, no custom jacket is eligible for return, exchange, refund, or cancellation once production has started, regardless of the reason.
This strict no-return policy on custom orders applies to, but is not limited to:
- Jackets with names, numbers, initials, or text embroidery
- Jackets with custom patches, logos, or artwork
- Jackets made in custom sizing or custom measurements
- Jackets made in custom color or material combinations
- Team, school, club, or group/bulk custom orders
- Any jacket built based on a customer-provided design, reference image, or special request
By placing a custom order, you confirm that all details submitted (spelling of names, numbers, sizing, color choices, and design instructions) are accurate and final. JacketsX is not responsible for errors that result from information provided incorrectly by the customer, and such orders are not eligible for a refund or remake on that basis. We strongly encourage customers to double-check all custom details before completing checkout.
The only exception to this strict policy is if your custom jacket arrives defective or genuinely different from what you specifically ordered (see below) in that case, and that case only, JacketsX will make it right through a replacement.
Damaged, Defective, or Incorrect Items
If your jacket custom or non-custom arrives damaged, defective, or does not match the order details you submitted (for example, the wrong name spelling due to a JacketsX production error, wrong size shipped, or wrong item shipped), contact us within 7 days of delivery at contact@jacketsx.com with photos of the item and packaging. Once verified, we'll arrange a free replacement at no additional cost to you. Refunds on custom jackets are only issued in cases of a confirmed JacketsX production error, and not for change of mind, incorrect details submitted by the customer, or personal preference.
Exchanges
Need a different size or color? We're happy to exchange eligible, non-custom, ready-style jackets within the 7-day window, subject to stock availability. If your preferred size or color is unavailable, we'll offer a refund or store credit instead. As noted above, custom and personalized jackets are not included in this exchange policy under any circumstances.
Refunds
Once your returned item is received and inspected, we'll notify you by email. Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card provider.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a JacketsX error, such as a damaged, defective, or incorrect item. We recommend using a trackable shipping service, as JacketsX is not responsible for items lost in transit back to us.
Non-Returnable Items
The following are not eligible for return, exchange, refund, or cancellation under any circumstances, except in the case of a confirmed JacketsX production defect or shipping error:
- All custom and personalized jackets (names, numbers, patches, embroidery, logos, custom sizing, custom color/material combinations)
- Team, school, club, and bulk/group custom orders
- Custom orders cancelled after production has started
- Items returned after the 7-day window
- Items showing signs of wear, washing, or damage not caused by JacketsX
- Items missing original tags or packaging
We ask all customers to review their size, color, and personalization details carefully before checkout, since custom orders cannot be changed, cancelled, refunded, or returned once production begins.
Need Help?
Visit our Contact Us page, email contact@jacketsx.com, or contact Redcube Technologies LLC, the legal entity operating JacketsX. For delivery timelines, see our Shipping Policy, and for full terms, see our Terms and Conditions.