Privacy Policy

JacketsX respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, contact our support team, or request a custom jacket.

By using JacketsX, you agree to the terms of this Privacy Policy.

Information We Collect

When you use our website, we may collect information such as your name, email address, phone number, billing address, shipping address, order details, product preferences, size details, custom sizing information, and messages sent through our forms.

We may also collect technical information such as your IP address, device type, browser type, pages visited, and website activity. This helps us improve the website and shopping experience.

How We Use Your Information

JacketsX uses customer information to process orders, confirm payments, arrange shipping, provide customer support, answer product questions, help with sizing, review custom jacket requests, manage returns and exchanges, and improve our website.

We may also use your email address to send order updates, shipping updates, support replies, or marketing emails when you choose to receive them.

Order and Payment Information

Payments are processed through secure third-party payment providers. JacketsX does not store full card details on our website.

Payment providers may collect and process your payment information according to their own security and privacy policies.

Custom Jacket and Sizing Information

If you request custom sizing, embroidery, patches, names, numbers, logos, team jackets, or any personalized design, we may collect the details needed to complete your request.

This may include measurements, design notes, reference image links, color preferences, logo details, and other information you submit.

Cookies and Website Tracking

JacketsX may use cookies and similar technologies to improve website performance, remember preferences, understand website activity, and support marketing or analytics.

You can control cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Email Marketing

If you sign up for emails, JacketsX may send product updates, offers, style guides, or brand news. You can unsubscribe at any time by using the unsubscribe link in our emails.

Sharing Your Information

JacketsX may share limited customer information with trusted service providers that help us operate the store. This may include payment processors, shipping carriers, email platforms, website hosting services, analytics tools, fraud prevention tools, and customer support systems.

We do not sell customer personal information.

International Customers

JacketsX may serve customers in different countries. By placing an order, you understand that your information may be processed by our business systems, service providers, or technology partners in different locations.

Data Security

We take reasonable steps to protect customer information. However, no online system is completely risk-free. Customers should use secure devices and keep account details private.