This Privacy Policy explains how JacketsX ("JacketsX," "we," "us," or "our") collects, uses, stores, and protects your personal information when you visit, browse, or shop at jacketsx.com, including when you explore our leather jackets, bomber jackets, varsity jackets, denim jackets, shearling jackets, biker jackets, or place an order through our custom jacket service. JacketsX is a USA-based company owned and operated by Redcube Technologies LLC, and this policy is written to be consistent with applicable U.S. privacy and consumer protection laws.
By using our website, submitting an order, signing up for our newsletter, or otherwise providing us with information, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with our practices, please do not use jacketsx.com.
1. Information We Collect
We collect information in a few different ways: information you give us directly, information collected automatically as you browse, and information we receive from third-party services such as payment processors and shipping carriers.
1.1 Information You Provide to Us
- Contact information - your name, email address, phone number, shipping address, and billing address
- Account information - login details, if you create a customer account with us
- Order information - items purchased, size, color, material selection, quantity, and order history
- Customization details - names, numbers, initials, patch selections, embroidery text, logo files, reference images, and any other personalization details you submit for a custom jacket
- Payment information - processed securely through our third-party payment providers, including Stripe, Visa, Mastercard, and American Express; JacketsX does not store your full card number, CVV, or banking credentials on our own servers
- Communications - messages, emails, or attachments you send us through our Contact Us page, customer support, or social media channels
- Marketing preferences - your email address and preferences if you subscribe to our newsletter or promotional offers
1.2 Information Collected Automatically
- IP address, browser type, device type, and operating system
- Pages viewed, time spent on pages, links clicked, and referring website
- Shopping behavior, such as items added to cart or wishlist
- Approximate geographic location, based on your IP address
- Cookie and session data, as described in Section 3 below
1.3 Information From Third Parties
We may receive limited information from our payment processors (confirming successful payment), shipping carriers (confirming delivery status), and analytics or advertising partners (aggregate, non-identifying usage statistics).
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process, produce, personalize, and ship your made-to-order or custom jacket
- To communicate order confirmations, production updates, shipping notifications, and tracking information
- To respond to customer service requests, custom jacket inquiries, and general questions
- To send promotional offers, discounts, and newsletters, where you have opted in to receive them
- To personalize your shopping experience and show you relevant products
- To analyze website traffic and improve our products, layout, and overall user experience
- To detect, investigate, and prevent fraud, unauthorized transactions, and abuse of our website
- To comply with legal obligations, resolve disputes, and enforce our Terms and Conditions
3. Cookies and Tracking Technologies
Our website uses cookies, pixels, and similar tracking technologies to:
- Keep items in your shopping cart as you browse
- Remember your login and site preferences
- Understand how visitors interact with our pages, so we can improve them
- Measure the performance of our marketing campaigns
- Show you relevant ads on other websites and social platforms, where permitted
You can control or disable cookies at any time through your browser settings. Please note that disabling cookies may affect certain site features, such as your cart, checkout, or saved preferences.
4. How We Share Your Information
JacketsX does not sell your personal information to third parties. We may share your information only in the following circumstances:
- Shipping carriers - to deliver your order to the address you provide
- Payment processors - to securely process your payment (Stripe and major card networks)
- Service providers - companies that help us operate our website, email systems, customer support tools, and order management (bound by confidentiality obligations)
- Marketing and analytics platforms - to help us understand site performance and deliver relevant advertising, where you have not opted out
- Legal and regulatory authorities - where required to comply with a legal obligation, court order, or to protect the rights, property, or safety of JacketsX, our customers, or the public
- Business transfers - in the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction, subject to standard confidentiality protections
5. Data Security
We use industry-standard security measures - including SSL-encrypted checkout, secure payment gateways, and TrustedSite-certified protections - to safeguard your personal and payment information from unauthorized access, alteration, disclosure, or destruction. While we take reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal and order information for as long as necessary to fulfill the purposes described in this policy, including order processing, customer support, legal compliance, and fraud prevention. Custom jacket design details (names, embroidery text, logos, reference images) may be retained to support any future replacement claims related to production defects, consistent with our Return and Exchange policy.
7. Your Rights and Choices
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal and order-related exceptions
- Opt out of marketing emails at any time by clicking "unsubscribe" in any promotional email
- Ask us questions about how your information is used
To exercise any of these rights, contact us at contact@jacketsx.com. We will respond to verified requests within a reasonable timeframe, as required by applicable law.
8. Third-Party Links
Our website may contain links to third-party websites, including social media platforms and payment providers. JacketsX is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
JacketsX does not knowingly collect personal information from children under the age of 13. Our website and products are intended for users who are at least 18 years old, or who are using our site with the involvement and consent of a parent or legal guardian. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete it.
10. International Visitors
JacketsX is based in the United States, and any information you provide will be processed and stored in the United States. If you are visiting our site from outside the U.S., please be aware that your information will be transferred to, stored, and processed in the U.S., where data protection laws may differ from those in your home country.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or for other operational reasons. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this page periodically.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please reach out via our Contact Us page, email us at contact@jacketsx.com, or call +1 (224) 591-3358. You may also wish to review our Terms and Conditions, Shipping Policy, and Return and Exchange policy for more information about shopping with JacketsX.