Shipping Policy

Thank you for shopping with JacketsX. This Shipping Policy explains how orders are processed, produced, shipped, and delivered.

By placing an order on JacketsX, you agree to this Shipping Policy.

Made-to-Order Production

JacketsX jackets are made-to-order. This means your jacket is produced after your order is placed and confirmed.

Production time may vary based on jacket type, material, size, customization, order volume, and quality control.

Custom sizing, embroidery, patches, names, numbers, logos, team jackets, and special design requests may require extra production time.

Order Processing

After placing your order, you will receive an order confirmation email. Please review your order details carefully, including size, color, material, customization details, and shipping address.

If any detail is incorrect, contact JacketsX support as soon as possible.

Once production has started, order changes may not be possible.

Shipping Locations

JacketsX ships to the USA, UK, Canada, and selected international locations.

Shipping availability may depend on the delivery address, courier service, and checkout settings.

Shipping Time

Shipping time starts after production and quality control are completed.

Delivery time may vary based on destination, shipping method, courier service, customs process, public holidays, weather, and other delays outside our control.

Any delivery estimate shown at checkout or shared by support is an estimate, not a guaranteed delivery date.

Shipping Methods

Available shipping methods may appear at checkout. Standard and faster shipping options may be available depending on your location.

JacketsX may use trusted shipping partners to deliver orders with tracking where available.

Tracking Details

Once your order ships, tracking details will be sent to the email address used at checkout.

Tracking updates may take time to appear after the package is handed to the courier.

Shipping Charges

Shipping charges are shown at checkout before payment. The final shipping cost may depend on your country, order value, shipping method, and active store settings.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, or local fees. These charges are set by the destination country and are the customer’s responsibility unless stated otherwise at checkout.

JacketsX is not responsible for customs delays or local import charges.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address.

If you entered the wrong address, contact JacketsX support as soon as possible. If the order has already shipped, we may not be able to update the address or recover the package.

Delayed Orders

Delays may happen due to production load, courier delays, customs checks, incorrect address details, holidays, weather, or other conditions outside our control.

If your order is delayed, contact support with your order number so we can help check the status.